Warning: Creating default object from empty value in /var/www/vhosts/everythingmonkeys.com/httpdocs/inc/url_def.php on line 9

Warning: getdate(): It is not safe to rely on the system's timezone settings. You are *required* to use the date.timezone setting or the date_default_timezone_set() function. In case you used any of those methods and you are still getting this warning, you most likely misspelled the timezone identifier. We selected the timezone 'UTC' for now, but please set date.timezone to select your timezone. in /var/www/vhosts/everythingmonkeys.com/httpdocs/inc/common.php on line 302
FAQ | Everything Monkeys

FAQ

How soon will my order ship?

Your package will ship within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

What methods of payment do you accept?

We accept Visa and Mastercard through our secure online processing. You may also pay using any major credit card or echeck through PayPal. At this time we are unable to accept personal checks or money orders.

What are your shipping rates?

Please see our Shipping and Returns page for our shipping rates.

Do you ship internationally?

We do not ship outside of the United States at this time.

What if I have a coupon?

If you have a coupon, please enter the code in the Promotional Code box upon checkout. Your discount should be applied. If you have any problems redeeming your coupon, please contact us and we will manually apply your discount.

What if I have a gift certificate?

If you have a gift certificate, please enter the code in the Gift Certificate Code box upon checkout. Your discount should be applied. If you have any problems redeeming your coupon, please contact us and we will manually apply your discount.

What is your return policy?

If you are not satisfied with your purchase for any reason, you may exchange it or return it for a refund (less shipping charges). Please contact us within 10 days of receiving your order for further instructions. Items must in their original condition and in original packaging. You are responsible for carefully packaging and shipping your order back to us, as we cannot be responsible for items lost or damaged in the mail. We also recommend purchasing insurance and/or delivery confirmation for your return shipment. Upon receipt of your item we will either send your exchange or refund your money. Clearance items, or items used or not in their original condition cannot be returned.

Do you have a mailing list?

Yes! If you would like to receive periodic updates, new product information, and special promotions exclusive to mailing list subscribers, please click here to subscribe.

How safe is my information?

Your privacy is important to us. We do not distribute your personal information to third parties for any purpose. We appreciate your business and are committed to protect your personal information as we would our own. See our privacy policy for more information.